Simply put, LobbyCentral replaces the traditional pen and paper sign-in method with a more efficient check-in process. By take advantage of your computer network, employees can monitor waiting customers from their desk or mobile device.
Once a customer has been checked-in, a notification is sent to the employees logged into LobbyCentral, keeping employees updated on how many customers are currently waiting for service.
A check-in captures:
- Customer Name
- Service Description
- Date and Time In
- Requested Employee
- Special Service Needs
- Comments
LobbyCentral provides three different check-in methods:
Employee Assisted
A employee can quickly check-in a customer using the web-based check-in screen. Information such as the customer’s name and service are captured and recorded and sent to employees logged into LobbyCentral.
Customer Self-Service
LobbyCentral’s Kiosk software allows a customer to check-in with just a few clicks. The intuitive screens can be customized to different color schemes, messages, and even a different language.
Mobile Check-In
If you’ve been to the Apple Store or Verizon, no doubt you’ve seen somebody checked in using a mobile device. Now you can offer that same service to your customers using LobbyCentral. Mobile check-in is included with LobbyCentral at no extra cost and works with the iPad, iPhone, and Android tablets.
