LobbyCentral outperforms other lobby tracking systems by utilizing features such as customizable service tracking, on-screen alerts, and scheduling.
By combining customer management with non-teller transaction tracking, LobbyCentral introduces organization, improves productivity, and provides management with valuable decision-making data.
As an added benefit and to minimize wait-times, LobbyCentral instant on-screen notification alerts employees when a new customer has arrived. LobbyCentral is completely customizable, allowing you to create department queues and service descriptions without paying costly consulting fees. The complete software ships with lobby management, self-service kiosk, web reporting, and report writer.
Check-in and organize customer service requests Say good-bye to messy, illegible sign-in sheets. LobbyCentral provides a quick and easy interface to enter the customer’s name and service request. Customer requests can also be organized into different waiting queues.
Instant service alerts Eliminate staff checks of the service lobby or calls to see who is available. LobbyCentral’s instant alert notification system provides on-screen notifications staff on new arrivals. LobbyCentral will also remind staff when a customer has been waiting too long.
Heads up on who is waiting in the lobby Providing top-notch customer service is the first priority of any company. Knowing who is waiting and when he or she arrived ensures that no customer is left behind. LobbyCentral’s HUD (Heads Up Display) provides virtual eyes to the waiting area, displaying customer name, service needs, and time in.
No receptionist? Self-service check-in is here Many service lobbies operates without a receptionist, leaving the customer unsure of where to go. LobbyCentral’s Kiosk software turns a standard Windows PC into a self-service check-in center that quickly connects the customer to staff.
Reports, reports, and more reports In order to fine-tune resource planning and justify the hiring of staff, you need to understand your lobby traffic patterns. In addition to the basic reports, LobbyCentral’s included report writer lets you create customized reports.
