Fuhr Software, Inc.

Proven, Affordable Lobby Tracking

Today's economy requires your business to run as efficient as possible without sacrificing quality of service to your customers.  While there are many lobby tracking solutions available, LobbyCentral provides "Best of Class" features at an affordable cost.

Discover how LobbyCentral combines customer management with tracking to introduce organization, increase productivity, and provide valuable decision-making data, including:  

• A user-friendly display of waiting customers.
• Quick and easy check-in process.
• Instant notification alerts
• Self-check-in using the Kiosk software
• Tracking customer wait and length of service time.

LobbyCentral organizes and maintains a list of your customers that are waiting for assistance and instantly notify employees.  It is designed to replace your paper sign-in sheet that is found in virtually all service lobbies so that you can provide efficient service.

Why use a software check-in system?

The paper sign-in system is designed for one purpose only:  to maintain "who's next".  What it cannot do is tell employees when a customer arrives, forcing employees to frequently check the lobby for customers.  In other scenarios, the receptionist is required to locate a free employee by telephone, instant messaging, or email.  Further customer delay occurs if the receptionist is occupied with another customer or is on the phone.

LobbyCentral's instant notification system automatically sends an alert to employees when a service request is created.  When the alert is displayed, the employee's service queue display is also updated, showing the customer's name, service request, and time entered.

Queue Requests by Department
LobbyCentral maintains a single waiting area by using service queues to group pending customer requests. The receptionist creates the customer's request which is then automatically routed to the designated service department. Service queue members are instantly notified and the customer is assisted on-time.

Access Data through Web Reports
LobbyCentral's web interface provides quick and easy access to a variety of reports.  Using the provided Report Writer program, you can create virtually any type of report, including graphs, for LobbyCentral.  And because the report interface is web-based, you can access it from any computer on your network.

View Real-time Data
An unexpected surge in customer traffic can overwhelm the service department and management needs to react by adding extra help. LobbyCentral's Dashboard provides a real-time overview of all the service departments for any location. Information such as the total number of waiting customers, length of wait, and available employees is available with just a few clicks.

Access Multiple Locations
It only takes one LobbyCentral server to manage all of your service locations.  Service requests and service queues are independent of each other's location.

Retrieve Historical Data
Customer records are retained indefinately, providing a complete history of service visits. Notes created by an employee during a service event are also stored with the request. This aids in researching customer issues or to recall a specific service event.

Track Visitor
LobbyCenral tracks who is in your building and why. This includes non-customers by using the built-in Visitor Center. Using any model DYMO LabelWriter printer (not provided), the receptionist can print a guest badge for non-customer visitors.

For more information or to schedule a production demo, please call 1-866-422-0388