This has been fixed and an update for the reports is available at http://www.thinkfsi.com/download/LobbyCentral/Reports_04272012.zip

Installation instructions are included in the download.  Please contact support@thinkfsi.com with any questions.

Click here to download the guide.

This free app allows you to connect to your existing LobbyCentral system to create and manage customer check-ins.  You can also turn on Kiosk mode to use your iPad as a self-service check-in device.

LobbyCentral Mobile requires LobbyCentral version 5.1.1 or higher.  To upgrade your current system, log into http://support.thinkfsi.com to download the latest update.

Click here to download LobbyCentral Mobile

Bug fixes:

• Fixed layout problem when using custom fields longer than standard fields
• Fixed expired license issue

Enhancements:

• Added Delete to Customer Management
• Added support code for LobbyCentral Mobile app
• Added two new user permission types: “Delete Reports”, “Upload Reports”
• Added system option to “Hide Referrer”
• Added system option to make LobbyCentral update message static (non-clickable)
• Added Web Kiosk administration to System Options
• Added view filtering to administration pages
• Expired requests can now be closed or abandoned

Annual maintenance subscribers can download the update from http://support.thinkfsi.com

During this time, customers will not able to log in using the web browser or iPad app.

SalesForce is the leading online customer relationship management system (CRM). Because the system is 100% web-based, “it makes it a natural fit for our web-based customer check-in system, LobbyCentral,” says Jaime Fuhr, CEO of Fuhr Software, Inc. “We want to give our customers that are using the SalesForce platform, the ability to build upon customer profiles by adding information such as office visits and reason for the visit.”

LobbyCentral 6.0 will be available in mid-summer 2012.

In version 5.0.3, we added a new feature to LobbyCentral web called “Callbacks”.  A callback queue holds service requests for customers not in your service lobby.  These requests may have come in by mail, email, or through your website.

Requests in the callback queue do not track wait-time, as the customer is contacted when the ticket is selected from the queue.  All other standard tracking information such as date/time called, user, service notes, etc. are tracked.

To create a callback queue, go to the Adminstration Page, and select Queue Management from the left side menu.  Click the new button and choose the callback queue type.  Complete the remaining fields as you normall would for a Lobby queue.

Once the callback queue has been created, users can be assigned to work it. 

The Callback queue type is only available in Service Center Web.  If you have not updated your system, log into http://support.thinkfsi.com to download the new version.  Updates are provided to annual maintenance subscribers at no additional charge.

By managing a list of open requests, the callback queue ensures that customers are not forgotten and improves overall customer service for online customers.

This version fixes the following issues:

• Changed the layout of the Report Manager screen to work around screen cut-off that was occuring in some browsers.
• Added Save & New to Services admin screen.
• Added Status column to User listing
• Option to hide Cross-sell tab
• Fixed Javascript error on Lookup Table page. (dropdown referenced incorrect list)
• Fixed confirmation dialogs not always closing
• Fixed IE6/IE7 display issue on report screen
• Fixed stuck “Please Wait” dialog when using “Assign to Me” for a new request.
• Fixed wait and in-service time counter.

Downloading the Update

Log into your CustomerCentral account at http://support.thinkfsi.com and click Download in the side menu.

Applying the Update

All users must be logged out of LobbyCentral before applying the update.

• AppServerUpdate.msi
• ServiceCenterWebSetup.msi
• QueueNotifierSetup.msi (if using the desktop notifier)

Optional Updates If running LobbyCentral v5.0.4 or older:

• ServiceCenterUpdate.msi (Desktop client)
• KioskSetup.msi

Download LobbyCentral 5.1.0 Release Notes

Please contact support@thinkfsi.com or call 1-866-422-0388 if you have any questions.

This version fixes the following issues:

• Daylight Savings Time bug with the queue clock.
• Duplicated customer name / Array Index error when creating a new request by clicking Continue without a customer name.
• New Customer button not opening.
• Visitor Center not recognizing label printers.

Enhancements:
Ability to upload custom visitor labels created with the DYMO label software.

Applying the Update

If you are running LobbyCentral 5.0.4, please update the following:
- ServiceCenterWebSetup.msi

If you are running LobbyCentral 1.0 – 5.0.3, please update the following:
- AppServerUpdate.msi
- ServiceCenterWebSetup.msi

Optional:

- ServiceCenterUpdate.msi (Desktop client)
- KioskSetup.msi

Download LobbyCentral 5.0.5 Release Notes

Please contact support@thinkfsi.com or call 1-866-422-0388 if you have any questions.

This is a minor update that contains bug fixes and several changes.

New Features / Changes

• Create custom fields for the check-in screen.  Available for Service Center Web and Mobile Kiosk / Mobile Check-In only.
• Edit customer information in the work request window.
• Search for a customer by phone number.
• Mobile Kiosk now requires phone number to identify customer.
• Customer search results displays phone number.
• Fixed license issue with enterprise license.