- Products LobbyCentral LobbyCentral is a turnkey customer tracking solution that is easy to use and simple to deploy. Fully customizable, LobbyCentral improves communication between customers and employees while providing valuable tracking information. Learn more WireCentral WireCentral provides an automated workflow system to create and process wire transfer requests. With built-in validation controls and supervisor review options, your institution will comply with the latest record keeping requirements. Learn more VRMCentral VRMCentral centralizes the management of third-party information including contracts, contact information, and vital documents. VRMCentral’s task assignment process delegates action items to employees to perform. Learn more eReceipt eReceipt is an easy to use receipt software program that produces customer receipts for all types of businesses. Record keeping features such as customer information and receipt detail are stored on your local computer. Learn more
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- SupportTechnical support is available by email or phone for annual maintenance subscribers. Email support is available for non-AMA customers. Annual Maintenance Subscribers email: support@thinkfsi.com phone: 1.866.422.0388 M-F (9am to 5pm EST) eReceipt Customers Telephone support is available for customers that purchased the Extended Support plan: If you have an active Extended Support plan, please call 1-866-422-0388 M-F (9am to 5pm EST) All other customers, please contact support at support@thinkfsi.com How to purchase or renew Extended Support If you would like to renew or purchase extended support for eReceipt, please visit the online store.
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Remote eReceipt Access Using Dropbox
In situations where a network does not exist or remote users need to share a single eReceipt database, you can take advantage of the cloud! This article explains how to configure eReceipt to use the Dropbox.com cloud service. Overview eReceipt has the capability to share a single database among eReceipt users. The benefits to using a single database are sequential …
Read MoreFSi acquires domain lobbycentral.com
FSi has completed the purchase of the domain name lobbycentral.com from a third-party source. The domain will initially be used to provide quick access to Fuhr Software's lobby tracking software product, LobbyCentral. "We want LobbyCentral to stand above the recent surge of lobby tracking system products," says President/CEO Jaime Fuhr. "We have big plans in store for this domain and …
Read MoreWill customers walk, if they wait too long
This topic is a no-brainer. We’ve all been there. You go to a business, be it a financial institution, grocery store, or the pharmacy, and there’s a line. You have to wait. But for how long will you wait before you walk out? That’s what you should be asking when evaluating your own customer service department. Today’s world is faster …
Read MoreCase Study: Blackhills FCU Improves Quality of Service with LobbyCentral
In 2007, Black Hills Federal Credit Union ($894M) located in Rapid City, South Dakota, implemented LobbyCentral to manage their lobby tracking and member management system. Four years later, Black Hills has been able to use the historical data to not only improve quality of service but to also assist with scheduling staff resources. “Before implementing LobbyCentral, we used paper slips …
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